Privacy Policy
Nassau County Council on Aging, Inc. (“NCCOA,” “we,” “us,” or “our”) respects your privacy. This policy describes the information we collect about you, how we use it, and the choices you have.
Last updated: August 2026
Information we collect
We collect information you provide to us directly — for example, when you sign up for a class, request a service, make a donation, fill out a contact form, or apply to volunteer. This may include your name, address, email, phone number, age, household information, and any other details you choose to share.
We also automatically collect limited information about your visit to our website, including your IP address, browser type, referring URL, and pages visited. We use this aggregated information to understand how the site is being used and to improve it over time.
How we use your information
- To provide the services and programs you request
- To assess eligibility for income-based programs
- To coordinate volunteer placements and background screening
- To process donations and issue tax receipts
- To communicate with you about upcoming classes, events, and impact
- To comply with state and federal reporting requirements for funded programs
- To improve the design, content, and operation of our website
Sharing your information
NCCOA does not sell your personal information. We may share your information with trusted service providers (for example, our payment processor, email service, or scheduling system) who help us operate. We may also share information with funding partners such as ElderSource and the Florida Department of Elder Affairs as required by program guidelines, and as required by law.
Cookies
Our website uses cookies and similar technologies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, but some site features may not work as expected.
Children's privacy
NCCOA's services are designed for older adults and their caregivers. We do not knowingly collect personal information from anyone under the age of 13.
Your choices
You may request to access, update, or delete personal information we hold about you by contacting us at the address below. To unsubscribe from email communications, use the unsubscribe link in any message or contact us directly.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page will reflect the most recent revision.
Contact us
If you have questions about this policy or about how your information is handled, please contact us at info@nassaucountycoa.org or 904-261-0701, or write to: Nassau County Council on Aging, 1901 Island Walk Way, Fernandina Beach, FL 32034.