Serving All of Nassau County
Designed for residents age 60 and older — and the caregivers and family members who love them.
Case Management
A trusted guide for aging in place.
When the path forward feels complicated, a case manager is your single point of contact — helping Nassau County seniors find the right services, navigate eligibility, and stay in the home they love.
What We Do
Trusted guidance, every step of the way.
The Case Management Department assesses needs and provides services to Nassau County seniors and their caregivers — improving quality of life within our senior community. We serve residents age 60 and older who are on the waitlist for services through ElderSource. Some programs have income guidelines; others are not income-based.
NCCOA is the lead agency for the Florida Department of Elder Affairs state- and federally-funded grant programs. Case managers connect seniors and caregivers to resources that make aging in place possible — CHORE small home repairs, fall prevention, energy and utility assistance, free legal aid, and Medicare consultations among them.
In most cases, every client's needs begin with a single phone call. From there, your case manager becomes the primary point of contact for guidance, advocacy, and coordination — a trusted professional walking with you through the entire process.
Every member of the team is passionate about this work, and genuinely enjoys supporting Nassau County seniors with compassionate, dependable care.
Lead agency, Florida DEA
NCCOA leads state- and federally-funded grant programs through the Florida Department of Elder Affairs.
One trusted point of contact
Your case manager is the single phone call that connects you to every service Nassau County offers.
A Day in the Life
What a case manager does, every day.
A typical day at the Case Management Department means working closely with seniors, other NCCOA departments, and community partners — making sure every senior who reaches out gets the services they need.
Case managers maintain detailed documentation — case notes, reports, service authorizations, narratives, care plans, and other required records — so every client receives services aligned with their individualized plan. They also conduct in-home visits to evaluate safety, assess needs, and monitor how well services are actually working.
And throughout it all, they answer the phone. A trusted professional, guiding seniors through every question and every next step.
From Our Team
The most rewarding part of my job is being able to assist with a senior's needs and make a positive impact on their life — allowing them to remain independent and continue living in their own home.NCCOA Case Manager
Our Services
Coordinated Care. Compassionate Support.
Case Management coordinates the direct, in-home services that keep seniors safe, supported, and independent. Each plan is built around the person — and adjusted as needs change.
Respite Care
Short-term, temporary relief for primary caregivers — professional or informal assistance for loved ones with special needs in their own home. A few hours or several weeks of time to rest, attend to personal matters, or travel, while quality care continues in a familiar setting.
Personal Home Care
Non-medical, in-home assistance with bathing, dressing, grooming, and toileting, plus light housekeeping, meal preparation, medication reminders, and companionship. Designed for seniors and adults with chronic conditions or disabilities — promoting dignity, comfort, and meaningful daily interaction.
Homemaking Care
Non-medical, in-home support for keeping a clean, safe, and organized living environment. Light housekeeping, meal preparation, grocery shopping, laundry, and companionship — designed to reduce daily stress and support household stability.
Respite Care at The Club
The Club is NCCOA's therapeutic adult day program — a worry-free respite option for caregivers, with structured activities, social interaction, and a safe, engaging environment for adults navigating physical or cognitive challenges.
Programs & Resources
More Than a Service — A Support Network
Case managers also link Nassau County seniors to a wider network of services and partnerships — the wraparound supports that keep aging in place possible.
CHORE
Small home repairs, ramps, grab bars, and fall-prevention work that keeps the home livable.
Fall Prevention
In-home assessment and equipment to reduce one of the most common reasons seniors lose independence.
EHEAP
Emergency Home Energy Assistance for the Elderly — utility and energy help for income- and residence-eligible seniors.
Nassau County Legal Aid
Free legal assistance for seniors navigating estate, benefits, or guardianship questions.
SHINE
Free, one-on-one Medicare consultations for beneficiaries and caregivers.
Older Americans Act Programs
Federally funded services for community-dwelling older adults — accessed through your case manager.
How to Reach Us
Start with one phone call.
Seniors age 60 and older — and their caregivers — can reach out anytime to learn about available services and how to apply. Call NCCOA and ask to speak with a case manager. We'll take it from there.